Terms & Conditions

Terms & Conditions

General and Contact Information

At Miola Ltd you will find products of high class and quality. Our objective is to provide our customers with the best service possible. Below you will find our conditions of purchase.

If you have any questions regarding our Terms and Conditions, you are always very welcome to email us at sales@miola.co.uk. 

Handling of Information

The information you submit to www.miola.co.uk will be handled with utmost care and respect. Miola Ltd will only use the personal information when we are handling orders, during shipments and deliveries, for secure payments and, in some cases, customs declaration.

Ordering

The depiction of products and prices are not a binding offer but a non-binding online catalogue. The information on the homepage is subject to change by us and may be changed without notice.

You can place your order on our homepage by adding your products of choice into the shopping cart. During the checkout process you will be asked to fill in information, which you will be able to change until you click the “Pay securely” button on the checkout page. By ordering on our homepage and confirming by clicking the “Pay securely” button, your order is an offer to us to buy the goods you have ordered on the site.

We will acknowledge your order by sending you an automatically generated confirmation email, which will contain information on the products ordered, prices, shipping specifications, as well as the information filled in by you in the ordering process. Please read through this email carefully, making sure that all information is correct. Should an error have occurred, please contact our customer service immediately to make the necessary amendments to your order. To contact our customer service, email sales@miola.co.uk.

Payment

Several payment alternatives are available. We accept most major payments methods, such as payment by PayPal and major credit cards.

Delivery and Availability

When ordering a product from Miola Ltd, you will be informed of the expected time of delivery. The delivery varies between the different products. If you have ordered several products at the same time, we may, under certain circumstances, split the order and send a part of your order as soon as possible. The cost of the part delivery will, in this case, be paid by us. As soon as your order has been shipped from our warehouse, you will receive a shipping confirmation by email.

We cannot guarantee permanent availability of all products on the site, meaning that all orders are subject to availability. If a particular product from your order has been discontinued, we will contact you by email informing you on this matter, as well as informing you on how to modify your order.

Our aim is to deliver your order to you at the soonest possible date. However, in case of unforeseen circumstances beyond our reasonable control (this includes, adverse weather conditions, war, technical breakdowns, strikes, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods in the promised time frame. If the failure to deliver the goods is wholly or partly caused by these circumstances, we will not be liable for the delay. We will of course do everything we can in order to make sure that your delivery is delivered at the soonest possible date.

Please contact our customer service at sales@miola.co.uk if any problems have occurred with your order or delivery. This includes problems such as transportation damage, defective products, or in any other way incorrect orders. If the parcel arrives in bad condition and the products inside are missing or damaged, you will also need to make a complaint to the delivering company, e.g. DHL or the applicable local delivery service, directly after discovering the problem.

Please note that we always need photographic evidence of the parcel and the damaged items sent to us by email in order to handle your complaint.

 Returns Policy

If you are not completely satisfied with your products you can return them to us.

If you use your right to return a product, the direct cost of returning the goods will be paid by you.

If you are returning a product, after agreement with one of our customer service representatives, use the original package, including a description of the damage and clearly mark the return parcel with ‘RETURN’ and your original order number to avoid any unnecessary customs charges. Return the parcel to: Miola Ltd, Abbeyfields, Lodge Road, Sandbach, Cheshire CW11 3HD.

Please make sure to pack the returned goods well, in order to avoid transportation damage.

You need to send back the goods without delay and in any event no later than 14 days from the day on which you received the order. We strongly recommend that you use a trackable shipping service when returning a product.

We will use the same means of payment as you have used in the ordering process. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, other than what is necessary to establish the nature, characteristics and functioning of the goods.

You can always cancel your order before the shipment has been dispatched from our warehouse. Your cancellation must be written in the form of an email covering all order details. Some restrictions may apply, see below. If your order is already dispatched from our warehouse, you have the right to send it back according to our return policy.

If you have any questions regarding returns, please contact sales@miola.co.uk

We reserve the right to cancel the order, if one of the following scenarios occurs:

- If we have insufficient stock and cannot reorder a product for delivery. For instance, when a product has been discontinued by the supplier.

- Insufficient information was provided for us to deliver the goods

- False information was provided by you in the ordering process.

We may change and update these Terms and Conditions at any time without prior notice. For each order, the Terms and Conditions put forth on this site at the time of the order are the ones that apply.